Frequently Asked Questions.

Delivery

  1. When does Maloneys Grocer deliver?
  2. When is the latest I can place an order for next day delivery?
  3. What are the delivery deadlines?
  4. Can I receive an order on a public holiday?
  5. What suburbs does Maloneys Grocer deliver to?
  6. Is there a delivery charge?
  7. Can I change the delivery day?
  8. Is there a minimum order?
  9. How does Maloneys Grocer manage perishable items during the delivery process?
  10. What if I am not home to accept the delivery?
  11. What if I live in a security building and will not be home?
  12. How can I relay special requests?
  13. What if something I ordered is not available on the day?
  14. What if I find that there is an item missing?
  15. Can I return a product?

Payments

  1. Are all transactions on this site are in Australian Dollars (AUD) only?
  2. What are the available forms of payment?
  3. Are my credit card details safe?
  1. When does Maloneys Grocer deliver?

    Maloneys Grocer delivers between the hours of 10am to 7pm Monday through to Friday, and from 8am to 4pm on Saturdays.

  2. When is the latest I can place an order for next day delivery?

    All orders need to be placed by 2pm for next day delivery.

  3. What are the delivery deadlines?

    Last orders placed by:
    Sunday 2pm
    Monday 2pm
    Tuesday 2pm
    Wednesday 2pm
    Thursday 2pm
    Friday 2pm

    Delivery day:
    Monday
    Tuesday
    Wednesday
    Thursday
    Friday
    Saturday

  4. Can I receive an order on a public holiday?

    Maloneys Grocer does not delivery on public holidays.

  5. What suburbs does Maloneys Grocer deliver to?

    Maloneys Grocer delivers to the Eastern Suburbs of Sydney, Australia. 

  6. Is there a delivery charge?

    There is a $10 (including GST) delivery charge for deliveries anywhere within our specified delivery zones. The delivery fee is waived for your first home delivery order and any following orders over $150

  7. Can I change the delivery day?

    Once your order has been processed and an invoice generated you will not be able to change the delivery day online. To discuss special circumstances you can contact the store. Depending on the amount of notice a different delivery day may be organised.

  8. Is there a minimum order?

    A minimum order of $50.00 is required.

  9. How does Maloneys Grocer manage perishable items during the delivery process?

    All orders are delivered in a refrigerated truck to ensure that perishable items are stored at the appropriate temperature during transportation.

  10. What if I am not home to accept the delivery?

    Before you complete your shopping order online there is a section for special delivery instructions should you not be home to accept the delivery. Please fill in this section. If there are no delivery instructions your order will be left outside your front door and Maloneys Grocer will take no responsibility for missing or damaged items. Should we feel there is no appropriate place to leave your order Maloneys Grocer will take it back to the store where you can either pick it up personally or we will re deliver at an additional cost of $10.00. 

  11. What if I live in a security building and will not be home?

    Please notify your concierge of your order so that it can be accepted on your behalf. Alternatively if a neighbour is home they can also accept the delivery at your request.

  12. How can I relay special requests?

    Please contact the store directly

  13. What if something I ordered is not available on the day?

    If Maloneys cannot service an item in your order we will contact you to discuss substiting it for another product. If we can not offer a suitable replacement we will refund your credit card accordingly

  14. What if I find that there is an item missing?

    Please check your invoice to see if the product was out of stock and if a refund has been issued accordingly. If an item is out of stock we will immediately refund your credit card for the total amount. For any discrepancies please contact the store.

  15. Can I return a product?

    In the event of any problems with goods purchased online from Maloneys Grocer, we will gladly exchange and deliver to your door free of charge. A Maloneys Grocer invoice is required for proof of purchase. Maloneys Grocer will not be responsible for any loss or damage which occurs to items after delivery due to late collection or otherwise.

    Maloneys Grocer guarantees to deliver high quality, market fresh produce direct to your door and in the event you are dissatisfied with any perishable item, we will gladly discuss with you any requests for a refund.

  1. Are all transactions on this site are in Australian Dollars (AUD) only?

    Yes! all transactions processed on this site by Maloney's Grocer are in Australian Dollars (AUD) only.

  2. What are the available forms of payment?

    You can pay for your online order with your credit card or by direct bank transfer. We accept Visa, Mastercard, Bankcard and Amex. Credit card payments are processed through SecurePay & Commonwealth Bank Secure Payment Gateways.

    If paying by direct deposit we will display our bank account details after the checkout process and you can log on to your bank account on line or visit an ANZ bank and deposit the money into our account. If you are provided with a space to enter a description for the transaction please enter your surname and order number. Please note that orders will not be delivered until the money has been transferred into the Maloneys Grocer bank account.

  3. Are my credit card details safe?

    Maloneys Grocer uses SecurePay as the third party gateway to process all customer transactions. SecurePay is level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant. By being fully approved under the highest level of compliance you can be assured that your details remain secure throughout your online purchase. We also protect the security of your credit card number during the transmission by using Secure Socket Layer (SSL) software.